Refund policy

Last updated: March 2026

At Steam & Go, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns under the conditions outlined below.

Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

Unused
In original packaging
In the same condition it was received
Include all accessories, parts, and manuals

Products that show signs of use, wear, or damage caused by the customer may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Cleaning solutions or detergents
Demineralized water bottles
Replacement pads or accessories that have been used
Items marked Final Sale

Used Products

Steam appliances that have been used with water, detergent, or cleaning solution may not be eligible for return unless they are defective.

If a returned product is received used, damaged, or missing parts, we reserve the right to:

Reject the return
Apply a restocking fee of up to 25%
Return the item back to the customer

Return Authorization Required

All returns must be approved before being sent back.

To start a return, please contact us at:

Info@steamandgo.com

Please include:

Your order number
Reason for the return
Photos if the item arrived damaged or defective

Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging

We will work quickly to resolve the issue with a replacement or refund.

Order Cancellations

Orders can only be cancelled before they are shipped.

Once an order has shipped, it must go through the standard return process.

Chargebacks & Fraud Protection

To prevent fraud and protect our customers, Steam & Go reserves the right to investigate suspicious claims, including returns that appear used, altered, or incomplete.

Orders that show signs of abuse of our return policy may be refused future service.

Contact Us

If you have questions about returns or refunds, please contact: