Steam & Go Warranty Policy
Last updated: March 2026
At Steam & Go, we stand behind the quality of our products. Our steam appliances are designed to deliver reliable performance when used and maintained according to the instructions.
This warranty outlines the coverage and conditions for Steam & Go products.
Limited 1-Year Warranty
Steam & Go steam appliances are covered by a limited 1-year warranty from the date of purchase against defects in materials and workmanship.
If a defect arises during normal use within the warranty period, Steam & Go will, at its discretion:
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Repair the product
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Replace the product with the same or equivalent model
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Issue a replacement unit
Proof of purchase is required to validate warranty eligibility.
What the Warranty Covers
This warranty covers:
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Manufacturing defects
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Electrical component failure under normal use
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Internal system malfunction not caused by misuse
What the Warranty Does NOT Cover
The warranty does not cover damage caused by:
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Use of tap water or mineral-heavy water
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Scale buildup or mineral deposits
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Improper maintenance or cleaning
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Use of non-approved cleaning solutions
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Normal wear and tear
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Cosmetic damage (scratches, discoloration, etc.)
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Damage caused by accidents, misuse, or neglect
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Unauthorized repairs or modifications
Using demineralized or distilled water is strongly recommended to prevent mineral buildup and maintain optimal performance.
Maintenance Requirement
Steam appliances require proper maintenance to function correctly.
Customers should:
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Use demineralized or distilled water
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Follow the cleaning and maintenance instructions in the user manual
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Avoid using unapproved cleaning chemicals inside the water tank
Failure to follow these guidelines may void the warranty.
Warranty Claim Process
To submit a warranty claim, please contact our support team:
Please include:
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Your order number or proof of purchase
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A description of the issue
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Photos or video showing the problem if possible
Our support team may provide troubleshooting steps before approving a replacement.
Warranty Replacement
If a warranty claim is approved:
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A replacement unit may be shipped to you at no cost
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The defective unit may need to be returned for inspection
Steam & Go reserves the right to request return of the original product before issuing a replacement.
Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable.
Steam & Go is not responsible for incidental or consequential damages related to the use of our products.
Contact
For warranty questions or support, please contact: