Terms of Service

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Welcome to Steam & Go!

This website, www.steamandgo.com (the "Website"), is operated by Zold Inc., operating under the Steam & Go brand ("Steam & Go," "Company," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of our Website, products, services, and related communications.

By accessing our Website, placing an order, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our Website.

1. Eligibility and Website Use

By using our Website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to:

• Provide accurate and complete information when placing orders.

• Use our Website only for lawful purposes.

• Refrain from interfering with the Website's security or functionality.

• Avoid attempting unauthorized access to customer accounts, systems, or information.

• Refrain from using automated tools to scrape or misuse Website content without authorization.

We reserve the right to restrict access to our Website when these Terms are violated.

2. Products and Product Information

Steam & Go offers steam-cleaning appliances, garment-care products, laundry-care products, cleaning solutions, accessories, and related household products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, pricing, and availability are accurate.

However:

• Product packaging, appearance, and specifications may change.

• Colors may vary depending on your device.

• Product availability may change without notice.

• We may correct errors or inaccuracies in product descriptions or pricing.

Customers should follow the instructions, warnings, and care guidelines provided with each product.

3. Orders and Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel orders for legitimate reasons, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent transactions.

• Payment authorization problems.

• Shipping restrictions.

• Errors in order information.

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method.

We may contact customers to verify order information before fulfillment.

4. Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout when required.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers operating under their own terms and security policies.

5. Promotions, Coupons, and Discounts

Steam & Go may offer promotional codes, special discounts, product bundles, subscription savings, and limited-time promotions.

Unless otherwise specified:

• Promotional codes cannot be redeemed for cash.

• Discounts may be restricted to eligible products.

• Certain promotions cannot be combined.

• Promotional offers may have expiration dates or usage limitations.

• Discounts must be applied during checkout.

We reserve the right to reject fraudulent or unauthorized promotional activity.

Any material restrictions or expiration dates will be disclosed with the applicable promotion.

6. Shipping and Delivery

Steam & Go ships orders to eligible destinations using available shipping carriers.

Shipping costs and estimated delivery times are displayed during checkout when applicable.

Delivery estimates are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before reshipment.

If your order is lost, damaged, or significantly delayed, please contact our customer support team so we can investigate and assist.

Nothing in this section limits rights provided by applicable consumer protection laws.

7. Returns, Refunds, and Exchanges

We want customers to be satisfied with their Steam & Go purchases.

Returns, refunds, and exchanges are governed by our current Return Policy, available on our Website.

Customers requesting a return should contact customer support and follow the applicable return authorization procedures.

Return eligibility may depend on:

• Product category.

• Product condition.

• Time elapsed since delivery.

• Whether the purchase was made directly through Steam & Go.

• Applicable exclusions and consumer protection laws.

Products purchased through third-party marketplaces or retailers may be subject to those sellers' return procedures.

Refunds are generally issued to the original payment method after the return has been approved and processed.

Nothing in these Terms limits non-waivable statutory consumer rights.

8. Product Warranties

Certain Steam & Go products include limited manufacturer's warranties.

Warranty coverage, duration, registration requirements, exclusions, and claim procedures may vary by product.

Customers should refer to the warranty documentation provided with their products.

Proof of purchase may be required when requesting warranty service.

Customers must follow the applicable product instructions and maintenance recommendations.

Any voluntary product warranty is provided in addition to rights that cannot be excluded under applicable law.

9. Product Safety and Proper Use

Customers are responsible for following product instructions and safety warnings.

Steam-cleaning and garment-care appliances may produce hot steam, heated surfaces, and pressurized vapor.

To reduce the risk of injury or damage:

• Read the product manual before use.

• Follow the recommended operating instructions.

• Use products only for their intended purposes.

• Keep hot appliances and cleaning products away from children and pets.

• Do not use damaged or malfunctioning appliances.

• Follow all electrical, water, and maintenance instructions.

Steam & Go is not responsible for damage caused by product misuse to the extent permitted by applicable law.

10. Subscriptions and Recurring Orders

Certain Steam & Go products may be offered through subscription or recurring-purchase programs.

When enrolling in a subscription, customers will be informed of the applicable recurring price, billing frequency, discount, and cancellation conditions.

By subscribing, you authorize recurring charges according to the terms disclosed during enrollment.

Customers may manage or cancel eligible subscriptions through their customer account or by contacting support, subject to any clearly disclosed processing deadlines.

Subscription prices or product availability may change with appropriate notice when required by law.

11. SMS and RCS Messaging Terms

Zold Inc., operating under the Steam & Go brand, offers optional SMS (Short Message Service) and RCS (Rich Communication Services) messaging programs.

These programs may include marketing messages, promotional offers, product updates, order notifications, customer service communications, and other messages consistent with the consent provided.

11.1 Consent to Receive Marketing Messages

By voluntarily opting in to receive Steam & Go marketing messages through our Website, checkout process, signup forms, or another clearly disclosed consent mechanism, you agree to receive recurring promotional SMS and RCS messages from Steam & Go at the mobile phone number you provide.

Messages may be sent using automated technology and may include:

• Promotional discounts and special offers.

• Product announcements and launches.

• Personalized product recommendations.

• Abandoned cart and checkout reminders.

• Customer loyalty offers.

• Other Steam & Go marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Providing your telephone number for order fulfillment or customer support does not automatically constitute consent to receive promotional messages.

11.2 Message Frequency

By opting in, you agree to receive recurring automated promotional and personalized marketing SMS and RCS messages from Steam & Go, operated by Zold Inc., at the mobile number you provide.

You may receive up to 8 marketing messages per month. Actual message frequency may vary depending on your preferences, interactions, and active promotional campaigns.

Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

11.3 Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless service plan.

Steam & Go is not responsible for charges imposed by your mobile carrier.

11.4 Opt-Out Instructions

You may opt out of receiving marketing SMS or RCS messages at any time by replying STOP to a message.

After opting out, you may receive a final confirmation message.

We will process opt-out requests in accordance with applicable laws and messaging-provider requirements.

Opting out of promotional messages does not necessarily prevent essential transactional communications where legally permitted and separately authorized.

11.5 Customer Support

For assistance with our messaging program, reply HELP to a message or contact Steam & Go through the customer support information available on our Website.

11.6 Mobile Information and Privacy

We collect and process mobile phone numbers, messaging preferences, and related information as described in our Privacy Policy.

We do not sell or share mobile messaging opt-in consent information with third parties or affiliates for their independent marketing or promotional purposes.

We may share information with trusted service providers acting on our behalf when necessary to operate our messaging programs, subject to appropriate privacy and security protections.

For additional information, please review our Privacy Policy:

https://steamandgo.com/policies/privacy-policy

11.7 Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS and RCS delivery depends on carrier availability, device compatibility, network conditions, and other technical limitations.

11.8 Changes to Messaging Programs

Steam & Go may modify or discontinue messaging programs, subject to applicable law.

Material changes affecting customer rights or messaging consent will be handled in accordance with applicable legal requirements.

12. Email Marketing

Customers may voluntarily subscribe to Steam & Go marketing emails.

Marketing communications may include product announcements, educational content, promotional offers, and customer updates.

Customers may unsubscribe from promotional emails at any time using the unsubscribe link provided in each message.

Unsubscribing from marketing emails does not prevent necessary transactional communications related to orders, payments, or customer service.

13. Privacy and Personal Information

Your use of our Website is also governed by our Privacy Policy.

Zold Inc., operating under the Steam & Go brand, may collect and process personal information for purposes including:

• Processing orders and payments.

• Fulfilling purchases and arranging delivery.

• Providing customer service.

• Managing accounts and subscriptions.

• Improving Website functionality.

• Sending authorized marketing communications.

• Preventing fraud and maintaining security.

For more information about how we collect, use, disclose, and protect personal information, please review our Privacy Policy:

https://steamandgo.com/policies/privacy-policy

14. Intellectual Property

All Website content, including trademarks, logos, product names, photographs, graphics, designs, text, videos, and other materials, is owned by Zold Inc., its affiliates, or its licensors unless otherwise indicated.

Steam & Go brand names, product names, logos, and related materials may be protected by trademark, copyright, and other intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected Website content without appropriate authorization.

Nothing in these Terms transfers ownership of any intellectual property to Website users.

15. Customer Reviews and Submitted Content

Customers may submit product reviews, photographs, testimonials, feedback, or other content.

By submitting content, you represent that you have the necessary rights to provide it and that the content does not violate applicable laws or third-party rights.

You grant Zold Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute voluntarily submitted content for lawful business purposes, subject to applicable privacy laws and any additional permissions required.

We reserve the right to remove unlawful, misleading, abusive, or otherwise inappropriate content.

16. Third-Party Services

Our Website may contain links to third-party websites, payment processors, social media platforms, marketplaces, and other services.

These services operate under their own terms and privacy policies.

Steam & Go does not control third-party websites or their independent practices.

We are not responsible for third-party content or operations except as required by applicable law.

17. Website Security and Availability

We make reasonable efforts to maintain the functionality and security of our Website.

However, we cannot guarantee uninterrupted or error-free access.

We may temporarily restrict access for maintenance, technical updates, or security purposes.

Users must not attempt to:

• Access restricted systems without authorization.

• Interfere with Website operations.

• Introduce viruses or malicious software.

• Collect customer information without authorization.

• Circumvent Website security measures.

Violations may result in restricted access or other appropriate action.

18. Disclaimer of Warranties

To the extent permitted by applicable law, our Website and its content are provided on an "as available" basis.

We do not guarantee that the Website will operate without interruptions, technical errors, or security incidents.

Nothing in these Terms excludes or limits any express product warranty, implied warranty, statutory consumer protection, or other right that cannot legally be waived.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Zold Inc., operating under the Steam & Go brand, and its officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our Website or services.

Nothing in these Terms limits liability that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or other non-excludable legal obligations.

Any limitation of liability applies only to the extent permitted by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zold Inc., its affiliates, officers, employees, and agents against third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Website or material violation of these Terms.

This provision does not require indemnification for Zold Inc.'s own negligence, misconduct, or violations of applicable law.

21. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Disputes arising from these Terms will be handled in accordance with applicable law.

Before initiating formal legal proceedings, we encourage customers to contact our support team so we can attempt to resolve concerns directly.

Nothing in this section limits rights or remedies that cannot legally be waived.

22. Changes to These Terms

Zold Inc. may update these Terms periodically to reflect changes in business operations, products, technology, legal requirements, or services.

Updated Terms will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Continued use of the Website following the effective date of updated Terms constitutes acceptance to the extent permitted by law.

23. Contact Information

For questions regarding these Terms, purchases, products, or our SMS/RCS messaging programs, please contact:

Zold Inc.
Operating under the Steam & Go brand
Chatsworth, California, United States

Website: https://steamandgo.com

Customer support and contact information are available through our Website.

Last Updated: October 13, 2026

© 2026 Zold Inc. All rights reserved. Steam & Go is a brand operated by Zold Inc.