The Dirt on Steam & Go

The Steam & Go System is designed to simplify home care by bringing together products that work seamlessly across every stage of your cleaning routine. From steam cleaning floors and refreshing garments to caring for your laundry and maintaining your appliances, each product is designed to complement the others. Whether you're building your own system or choosing one of our curated bundles, Steam & Go helps you clean smarter, save time, and keep your home looking its best.

Steam & Go products are designed to help care for a wide variety of surfaces throughout your home. Our steam cleaners are ideal for most sealed hard floors, including tile, sealed hardwood, laminate, vinyl, stone, and grout, and can also be used to refresh garments, upholstery, curtains, mattresses, and other fabric surfaces with the appropriate attachments. Our cleaning solutions are formulated for their intended applications, so we always recommend following the instructions on each product label and testing on a small, inconspicuous area first if you're unsure. For delicate, unsealed, waxed, or heat-sensitive surfaces, refer to the product manual before use.

Yes, when used as directed, Steam & Go products are designed with everyday households in mind. Steam cleaning can reduce the need for harsh chemicals by using the natural power of high-temperature steam. For our cleaning and laundry products, we recommend following the usage instructions on the label, keeping products out of reach of children and pets, and allowing cleaned surfaces to dry completely before use. As with any household cleaning product or appliance, adult supervision and proper handling are always recommended.

Not always. Our steam cleaners are designed to work with Steam & Go Demineralized Water, which helps maintain optimal performance and extend the life of your appliance. For deeper cleaning of sealed hard floors, you can also use our Multi-Surface Cleaner in the designated detergent tank (on compatible models). Our laundry care products, including Laundry Detergent Sheets, Scent Booster Beads, and Washing Machine Cleaner Tablets, are each formulated for their specific purpose to deliver the best results. We always recommend using each product as directed for optimal performance and care.

Most orders are processed within 1–2 business days. Standard shipping typically arrives within 3–7 business days, depending on your location. Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress. Expedited shipping options may also be available at checkout.

Yes! We offer free standard shipping on all orders over $75 within the contiguous United States. Orders under $75 ship for a flat rate of $4.99. Shipping rates and delivery options for Alaska, Hawaii, and U.S. territories may vary and will be displayed at checkout.

Absolutely! As soon as your order ships, we'll send you a shipping confirmation email with your tracking number and a link to track your package. You can use the tracking link anytime to see the latest delivery status. If you have any questions about your order, our Customer Care team is always happy to help.

We begin processing orders as quickly as possible, so if you need to change or cancel your order, please contact our Customer Care team immediately. While we'll do our best to accommodate your request, we can't guarantee changes or cancellations once an order has entered processing or has already shipped. If your order has already shipped, you may still be able to return it in accordance with our Return Policy.

Subscribe & Save is the easiest way to keep your favorite Steam & Go essentials in stock while saving money. Simply choose a subscription on eligible products and receive 10% off every recurring order. You can select your preferred delivery frequency, and you're always in control, you can skip, pause, modify, or cancel your subscription at any time with no commitments or hidden fees. It's a convenient way to ensure you never run out of the products you use most.

You choose the schedule that works best for you. When you subscribe, you can select your preferred delivery frequency based on how often you use the product. If your needs change, you can update your delivery schedule, skip a shipment, pause, or cancel your subscription at any time from your account.

Yes! You're always in control of your subscription. You can pause, skip, modify, or cancel your subscription at any time through your account. There are no long-term commitments or cancellation fees, giving you the flexibility to adjust your deliveries whenever your needs change.

Yes! With Subscribe & Save, you'll receive 10% off every recurring order on eligible products. It's an easy way to save money while ensuring your favorite Steam & Go essentials are delivered automatically. Plus, you can change, skip, pause, or cancel your subscription at any time.

We want you to love your Steam & Go purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, provided they are in their original condition. To start a return, please contact our Customer Care team with your order number. For complete details, including return eligibility and any exceptions, please visit our Return Policy page.

Starting a return is easy. Simply contact our Customer Care team with your order number, and we'll guide you through the return process. You can reach us by email at info@steamandgo.com or by phone at (818) 818-6373. Once your return is approved, we'll provide instructions on how and where to send your item. For complete details, including eligibility and any exceptions, please refer to our Return Policy page.

Yes! Our steam appliances are backed by a limited 1-year warranty from the date of purchase, covering manufacturing defects under normal household use. If you experience an issue with your product, our Customer Care team is here to help. Simply contact us at info@steamandgo.com or call (818) 818-6373, and we'll be happy to assist you. For complete warranty terms, coverage, and exclusions, please visit our Warranty Policy page.

We're sorry to hear that! If your order arrives damaged or defective, please contact our Customer Care team as soon as possible at info@steamandgo.com or (818) 818-6373.

To help us process your claim quickly, please inspect your package as soon as it arrives. If you notice any damage, take clear photos of the outer packaging, the shipping label, the damaged product, and any internal packaging, and include them in your email along with your order number and a brief description of the issue. This information helps us expedite the claims process and resolve your issue as quickly as possible, whether through a replacement, refund, or another appropriate solution.

Steam & Go products are proudly designed in the USA and manufactured in both the United States and China, depending on the product. We work with trusted manufacturing partners that meet our strict quality, safety, and performance standards to ensure every product delivers the reliability our customers expect. The country of origin for each product is clearly indicated on the product packaging and product page.

Yes! We offer a variety of curated bundles and starter kits designed to help you get the most out of the Steam & Go System while saving money. Whether you're just getting started or looking to expand your cleaning routine, our bundles combine products that work seamlessly together for steam cleaning, laundry care, and home maintenance. Bundle options may vary throughout the year, so be sure to check our Bundle & Save collection for the latest offers and exclusive savings.

We're here to help! If you have any questions about your order, product, warranty, returns, or anything else, our Customer Care team is happy to assist you.

Email: info@steamandgo.com

Phone: (818) 818-6373

We strive to respond to all inquiries as quickly as possible during normal business hours. For faster assistance, please include your order number (if applicable) and a brief description of your question or issue.