Privacy Policy

Privacy Policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

1. Introduction

Welcome to Steam & Go.

This Privacy Policy describes how Zold Inc., operating under the Steam & Go brand ("Steam & Go," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://steamandgo.com, purchase our products, subscribe to our communications, or otherwise interact with our business.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy laws.

By using our Website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

Personal and Contact Information

  • First and last name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Customer account information

  • Communication preferences

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment and billing details

  • Shipping and delivery information

  • Returns and refund requests

  • Subscription preferences

Payments are processed through third-party payment providers. We generally receive transaction confirmations and limited payment information rather than complete payment card details.

Website and Device Information

When you visit our Website, we and our service providers may automatically collect:

  • IP address

  • Browser type and device information

  • Operating system

  • Website pages viewed

  • Products viewed or added to your cart

  • Referral sources

  • Website interaction and usage information

  • Cookie identifiers and similar tracking information

Marketing and Communication Information

If you subscribe to our communications, we may collect:

  • Email and mobile phone number

  • Marketing consent and subscription status

  • Messaging preferences

  • Consent timestamps and sources

  • Email and text-message engagement information

  • Customer service communications

3. How We Use Your Information

Steam & Go may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Provide customer service and product support.

  • Manage subscriptions and customer accounts.

  • Process returns, refunds, and warranty claims.

  • Improve our Website, products, and services.

  • Personalize shopping experiences and product recommendations.

  • Send promotional emails, SMS, and RCS messages when authorized.

  • Provide relevant advertising and measure marketing performance.

  • Detect fraud, prevent unauthorized activity, and protect our business.

  • Comply with applicable laws and legal obligations.

We process personal information only for legitimate business purposes and in accordance with applicable law.

4. SMS and RCS Messaging Privacy

Steam & Go offers optional SMS (Short Message Service) and RCS (Rich Communication Services) messaging programs.

Customers who provide appropriate consent may receive promotional messages, product announcements, special offers, personalized recommendations, abandoned checkout reminders, and other marketing communications.

We may also send transactional or customer service messages where authorized.

Consent

We send promotional SMS and RCS messages only when customers have provided the consent required by applicable law.

Providing a phone number during checkout does not automatically enroll a customer in promotional messaging.

Consent to receive marketing messages is not required to purchase products or services.

Information Collected for Messaging

We may collect and process:

  • Mobile phone numbers

  • Messaging consent records

  • Subscription and opt-out status

  • Message delivery and engagement information

  • Customer communication preferences

Mobile Information Sharing

We do not sell, rent, or share mobile phone numbers or SMS/RCS opt-in consent information with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose mobile information to trusted service providers, including messaging platforms and telecommunications providers, solely as necessary to deliver messages, manage subscriptions, maintain consent records, and operate our messaging programs on our behalf.

These service providers are required to handle information in accordance with applicable contractual and legal obligations.

Opting Out

You may unsubscribe from marketing text messages at any time by replying STOP.

For assistance, reply HELP or contact us at info@steamandgo.com.

Message and data rates may apply.

Message frequency is disclosed in our SMS/RCS Messaging Terms within our Terms of Service.

Terms of Service: https://steamandgo.com/policies/terms-of-service

5. Email Marketing

Customers may subscribe to receive promotional emails from Steam & Go.

These communications may include:

  • Product announcements

  • Special offers and discounts

  • Educational content

  • Customer updates

  • Personalized recommendations

We may use email marketing platforms, including Klaviyo, to manage communications and customer preferences.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Transactional emails related to purchases, payments, shipping, or customer support may continue where permitted by law.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze Website activity, and support marketing.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember customer preferences.

  • Analyze Website performance.

  • Understand customer interactions.

  • Personalize content.

  • Measure advertising effectiveness.

  • Deliver relevant advertising.

Some cookies are necessary for the Website to function, while others support analytics, personalization, and advertising.

You may manage cookies through your browser settings and any privacy controls made available on our Website.

Disabling certain cookies may affect Website functionality.

7. Advertising and Analytics

Steam & Go may use advertising and analytics services, including platforms such as Google and Meta, to understand Website activity, measure campaign performance, and provide relevant advertising.

These providers may collect or receive information through cookies, pixels, or similar technologies, subject to applicable privacy requirements.

Depending on how these services are configured, certain disclosures of personal information may qualify as "sharing" or "selling" under applicable state privacy laws, even when no money is exchanged.

Where required by law, we provide customers with the ability to opt out of applicable targeted advertising or data-sharing activities.

Mobile messaging opt-in consent information is not shared with third parties for their independent marketing purposes.

8. How We Share Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business.

These may include:

E-commerce and Website Providers

We use Shopify and related technology providers to operate our online store, manage orders, and support customer transactions.

Payment Processors

Payment information may be processed by authorized payment service providers.

Shipping and Fulfillment Providers

We may share necessary order and delivery information with shipping carriers, warehouses, and fulfillment partners.

Marketing and Communication Providers

We may use service providers such as Klaviyo to manage email marketing, authorized SMS/RCS communications, and customer engagement.

Analytics and Advertising Providers

We may disclose certain Website activity and advertising-related information to analytics and advertising platforms, subject to applicable privacy laws and customer choices.

Legal and Business Requirements

We may disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate fraud, or complete a legitimate business transaction.

We do not authorize our SMS/RCS messaging service providers to use mobile opt-in consent information for their independent marketing purposes.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These safeguards may include secure communication technologies, access controls, and appropriate service-provider protections.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide services.

  • Maintain customer accounts.

  • Manage subscriptions and communications.

  • Comply with tax, accounting, and legal obligations.

  • Resolve disputes.

  • Prevent fraud and protect our business.

Retention periods may vary depending on the information involved, applicable laws, and legitimate business requirements.

When personal information is no longer required, we take reasonable steps to delete, de-identify, or securely retain it as legally necessary.

11. Your Privacy Rights

Depending on your state or country of residence, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we maintain.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Obtain information about certain data disclosures.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent to marketing communications.

  • Exercise applicable privacy rights without unlawful discrimination or retaliation.

Certain requests may be subject to identity verification and legal exceptions.

To submit a privacy request, contact:

info@steamandgo.com

We will respond in accordance with applicable privacy laws.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

These may include rights to know, access, correct, and delete certain personal information, as well as rights to opt out of the sale or sharing of personal information.

California residents may also have rights concerning sensitive personal information and automated decision-making, as applicable.

We will honor verified requests and legally recognized opt-out preference signals where required.

For privacy-related inquiries, please contact info@steamandgo.com.

13. Children's Privacy

Our Website is intended for general audiences and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the issue.

Parents or guardians may contact us at info@steamandgo.com regarding children's privacy concerns.

14. Third-Party Websites

Our Website may contain links to third-party websites, marketplaces, social media platforms, or other services.

These third parties operate under their own privacy policies and terms.

We encourage customers to review the privacy practices of third-party websites before providing personal information.

Steam & Go is not responsible for the independent privacy practices of third parties except as required by applicable law.

15. International Data Processing

Our Website and service providers may process or store personal information in the United States or other jurisdictions.

Where required, we take appropriate steps to protect personal information transferred across borders in accordance with applicable privacy laws.

16. Changes to This Privacy Policy

Zold Inc. may update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or services.

When updates are made, we will revise the effective date or last updated date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

We encourage customers to review this Privacy Policy periodically.

17. Contact Information

For questions about this Privacy Policy, personal information, or our SMS/RCS messaging practices, please contact:

Zold Inc.
Operating under the Steam & Go brand
Chatsworth, California, United States

Email: info@steamandgo.com
Website: https://steamandgo.com

Last Updated: October 13, 2026

© 2026 Zold Inc. All rights reserved.