1. How much does shipping cost?

We offer free standard shipping on all orders over $100 on! No coupon code is needed. For orders under $100 various shipping charges will apply depending on destination and speed of delivery.


2. When will my order arrive?

After adding items to your shopping cart, you will able to choose from two shipping options: Standard (3 - 8 business days) and Expedited (2 - 3 business days).


3. How are estimated delivery dates calculated?

Most orders placed on business days before 2 pm ET ship the same day. Most orders placed after 2 pm ET, or on a weekend or holiday, ship the following business day.


4. What are considered business days?

Business days include Monday - Friday and exclude Holidays.

Typical Holidays:
  • New Year's Day
  • Memorial  Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day


5. When will I receive my tracking number?

Tracking numbers are sent to you in an email about 24-48 hours after your order ships. This delay allows the shipment to be processed by the shipment carrier’s website. Your order should still arrive within the original estimated window.


6. What carrier will be used to ship my order?

Steam & Go uses multiple carriers to ship products. The carrier who ships your order is selected by our shipping department and depends on many factors including items purchased, delivery address, warehouse inventory levels, and more.

7. Will my entire order arrive in one shipment?

Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email.

8. What about orders outside of the continental US?

Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 7-10 business days.